Retell passes 100 million monthly calls as voice agents take on support work
Retell now handles more than 100 million calls a month. Customer examples include Anker’s agents resolving 80.4% of support cases and Pine Park Health freeing up 2.1 staff roles’ worth of time.
Pine Park Health uses Retell agents for appointment reminders, proactive scheduling and recording outcomes in medical charts. The deployment recovered medical-assistant time equivalent to 2.1 full-time roles for patient care; its scheduling agent booked appointments in 55.7% of cases where it reached a patient.
Anker’s Retell agents handle first-line post-sales support in the US and UK, including order tracking, warranty checks and troubleshooting. The company reported an 80.4% case resolution rate and a Net Promoter Score of 63.
When an engineer opens a front-end pull request, GPT‑6 Astra clicks through Retell’s interface, tests workflows and reports problems it finds. Retell says earlier models could not do this reliably. The company continues hiring while reporting $1.6 million in annual revenue run rate per employee.
Retell’s engineers use Codex to research code, build features and investigate bugs. The company continues hiring, but says its engineering team has grown more slowly than the business.