ServiceNow expands its OpenAI partnership across workplace and product tools
ServiceNow plans ChatGPT Work and Codex access for every employee, alongside IT incident management inside ChatGPT. Codex-powered application building and joint security tools are planned for 2027.
The planned solution will combine OpenAI’s cybersecurity capabilities with ServiceNow’s asset, identity and business context to investigate vulnerabilities, prioritise risks and coordinate fixes. Early access is expected in January 2027, followed by general availability in the second quarter.
ServiceNow plans to extend ChatGPT Work and Codex beyond engineering to its entire workforce, bringing OpenAI’s tools into everyday business work.
ServiceNow plans to integrate Codex into its AI Workflow Factory so developers can build applications using company business context and platform capabilities. It also plans to give all employees access to ChatGPT Work and Codex, extending access beyond engineering.